Return & Refund Policy

Return & Refund Policy

At Silvition, every silver jewellery product undergoes strict quality checks by multiple teams to ensure accurate measurements, defect-free designs, and delivery in unused, undamaged condition.

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Return Policy

• We offer a 7-day no-questions-asked return policy for eligible products from the date of delivery.

• To qualify for a return, the product must be unused, unworn, in its original packaging, and accompanied by all accessories, certificates, and invoices. Customized, engraved, or personalized jewelry items are not eligible for return unless received in a damaged or incorrect condition.

Refund Policy

• Once the returned product is received and successfully passes our quality inspection, the refund will be processed to the original payment method.

• Refunds are issued based on the purchase price mentioned in the original invoice. Any shipping charges paid during the purchase are non-refundable.

Exchange & Replacement

• Customers may request an exchange or replacement within 7 days of delivery for eligible products.

• Exchange requests are subject to product availability and successful quality verification of the returned item. Replacement products will be dispatched after the returned item is received and approved by our quality team.

Return Process

• To initiate a return, exchange, or replacement request, please contact our customer support team with your order details. Once the request is approved, a reverse pickup will be arranged wherever service is available. 

• Customers are requested to be available during the pickup process and respond to communication from the logistics partner. Failure to do so may result in delays and require the request to be rescheduled.

Non-Serviceable Locations

• In certain locations where reverse pickup services are unavailable, customers may be requested to self-ship the product to our return address. 

• The product must be securely packed to prevent damage during transit. Upon successful verification of the returned product, eligible return or exchange requests will be processed accordingly.

Missing, Damaged, or Incorrect Products

• Customers are requested to record a clear 360-degree unboxing video while opening the package and before using the product. This video is mandatory in case of claims related to missing items, empty parcels, damaged products, or incorrect items received. Any such issue must be reported to our customer support team within 48 hours of delivery.

• Please note that claims without sufficient video proof or with signs of package tampering may not be eligible for approval. Silvition reserves the right to review all claims and make the final decision regarding refunds, replacements, or exchanges.