Terms and Conditions

Kindly agree to the terms & conditions before using our services.

Introduction

Welcome to Silvition. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website or purchasing our products.

 Eligibility to Use

By using this website, you confirm that you are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian. Silvition reserves the right to refuse service, terminate accounts, or cancel orders at its discretion.

Product Information

• Silvition offers jewellery and accessories through its online platform.
• Most jewellery products are crafted using 925 sterling silver, unless otherwise mentioned.
• Product images shown on the website are for representation purposes only.
• Slight variations in color, size, or finish may occur due to lighting, photography, or screen settings.
• Silvition reserves the right to modify or discontinue any product at any time without prior notice.

Pricing and Payments

• All prices displayed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
• Accepted payment methods may include:

- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Digital Wallets

• Silvition reserves the right to cancel or refuse any order in the event of pricing errors, fraudulent transactions, or suspicious activity.

User Accounts

• Users may create an account on the website for faster checkout and order tracking.
• You are responsible for:

- Maintaining the confidentiality of your account credentials
- Ensuring all information provided is accurate
- Restricting unauthorized access to your account

• Silvition shall not be liable for any loss resulting from unauthorized account access.

Shipping and Delivery

• Orders placed on the Silvition website will be processed and shipped as per the timelines mentioned in our Shipping Policy.
• Delivery times may vary depending on location and courier service availability. Silvition will provide tracking information once the order has been dispatched.

Returns, Exchanges and Refunds

• Returns and exchanges are subject to the conditions mentioned in our Return & Refund Policy.
• To be eligible for a return or exchange:

- Products must be unused
- Original packaging must be intact
- The return request must be initiated within the specified return period

• Customized or personalized jewellery items may not be eligible for return unless damaged or defective.

Intellectual Property

• All content on the Silvition website including but not limited to:

- Product images
- Website design
- Logos and trademarks
- Text and graphics

are the exclusive property of Silvition and are protected by intellectual property laws.

• Unauthorized copying, reproduction, or distribution of any content from this website is strictly prohibited.

Warranty Policy

• Silvition warranty is applicable only for eligible products that come with an official warranty card.
• To activate and claim the warranty, customers must:
    - Scan the QR code provided on the warranty card
    - Complete the product registration process successfully
• Warranty will be considered valid only after successful registration through the QR code.
• Silvition reserves the right to reject warranty claims for products that are not registered or do not meet the warranty conditions.

Limitation of Liability

• Silvition shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.
• Users agree to use the website at their own risk.

Privacy

• Your privacy is important to us. All personal information collected through the website will be handled in accordance with our Privacy Policy.
• Silvition does not sell or share customer information with third parties except as necessary for order fulfillment and legal compliance.

Changes to Terms and Conditions

• Silvition reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website after any changes indicates acceptance of the updated terms.

Contact Information

Email:  support@silvition.com
Customer Support : +91 85249 25925